Outstanding Service Earns Award of Excellence
Association of TeleServices International, Inc.
222 S. Westmonte Drive, Suite 101
Altamonte Springs, FL 32714
Phone (407) 774-7880
FOR IMMEDIATE RELEASE:
Friday, June 14, 2019
CONTACT: Melanie Dixon (866) 896-2874
Carolyn’s Communications Inc., of Snellville, GA has been honored with the exclusive ATSI 2019 Award of Excellence for the 8th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Carolyn’s Communications Inc. was presented with the award at ATSI’s 2019 Annual Convention held at the OMNI Dallas Hotel, in Dallas, TX.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:
– Response Time
– Courteousness of Rep
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call
“The ATSI Award of Excellence is a great way for our members and their employees to evaluate how they are providing service to their customers. It enables them to identify the things that make them great and also the areas that they can work on to get better. We have members that have been involved in the program for decades and are very proud each year when they win the award.” Says ATSI President Joseph Pores.
The award started 23 years agoas a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.
Now a eight-time winnerCarolyn’s Communications Inc. earned the Ruby Award. ATSI extends its congratulations to the staff of Carolyn’s Communications Inc. on their TOPTEN proven quality service to their customers.
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.