Carolyn’s Communications is a 24-hour staffed answering service and message center for the medical community. Our professionally trained agents act as your communications backbone, offering personal, cost-effective call response and management. The caliber of our staff ensures that every call gets handled just the way you would want. Our advanced technology ensures that messages reach you quickly, that urgent calls are handled as such, and that nothing falls through the cracks. Your patients feel good about the warm, professional way their concerns and requests are treated. You feel confident about the way your practice or facility is represented.
Is the Service Missing From Your Answering Service?
Most people can answer a telephone and record a simple message. Carolyn’s Communications provides your business with much more than that. Our team of professional telephone “first responders” specializes in the medical field. We are a satellite staff representing you and your practice when you’re unavailable. We are empathetic ambassadors, accurate message takers, negotiators, mediators, and dispatchers. We offer the advantages of a team – for example, it is often necessary for one operator to take critical information from a patient while another coordinates with the doctor and emergency services.
Personalized Service plus the Latest Technology
- The most technically advanced web-based system for call management, backed by uninterruptible power supply
- Secure Delivery encrypted transmission
- Immediate message access through Alert-MD
- Appointment scheduling
- On-call coordinator for physicians
- Custom message tickets
- Personalized greeting with customized call screening auto-attendant
- Voice mail/voice logger for recording all calls
- Patching conference calls and handling triage calls
Our message verification with callback at 30-minute intervals eliminates errors and inconsistencies that can arise through the use of messaging, email and paging. We were the first to offer this service in the Atlanta area.
Save Time. Save Money. Let Carolyn’s Communications Take the Call.
Hiring a technologically advanced answering service can significantly reduce costs associated with hiring full-time, on-site reception staff, including taxes, benefits, unemployment, recruitment and management. Utilizing our highly skilled off-site agents eliminates the time and expense of hiring temporary staff to cover for absent employees. Outsourcing all or a portion of your reception functions has the potential to save you thousands of dollars in annual operating costs.
Enhanced by our real-time Alert-MD platform, our experienced agents seamlessly manage every type of reception function, all with immediate transmission.
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