Carolyn’s Communications Incorporated wins coveted ATSI Award of Excellence
FOR IMMEDIATE RELEASE
Monday, June 12, 2023
CONTACT: Melanie Dixon
Carolyn’s Communications Incorporated of Loganville, GA has been honored with the exclusive ATSI 2023Award of Excellence for the 12th year. Thisaward is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Carolyn’s Communications Incorporated was presented with the award at ATSI’s 2023 conference in Atlanta, GA
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
“For 27 years, ATSI and CAM-X have partnered together to bring our association the ATSI AOE (Award of Excellence). This program is a great way for you and your staff to find out how well your callers are being taken care of. The AOE is not a competition against other answering services; it is a competition against yourselves. It is a tool to measure how well your business partner’s callers are being treated. Since all calls are graded by a neutral third party, you can get an honest appraisal of the quality being given. Measured politeness, manners and the best possible message are the way to ensure success for both your service and their business and there is now the option to have 10 or 20 calls evaluated. ATSI is very happy to continue to provide this evolving program to our members, through our association with CAM-X!” says ATSI President Jim Reandeau.
The award started 27 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.
Now a twelve-time winner Carolyn’s Communications Incorporated earned the Diamond Plus Award. ATSI extends its congratulations to the staff of Carolyn’s Communications Incorporated on their proven quality service to their customers.
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.