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Carolyn’s Communications Inc. wins coveted ATSI Award of Excellence

TOP SCORE

Carolyn’s Communications Inc. of Snellville, GA has been honored with the exclusive ATSI  2020 Award of Excellence for the 9th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.  Carolyn’s Communications Inc. was presented with the award at ATSI’s 2020 Virtual Awards Presentation.

Independent judges are contracted by ATSI to evaluate message services over a six month period.  The scoring criteria includes: 

 –  Response Time
 –  Courteousness of Rep
 –  Accuracy of Call
–  Knowledge of Account
 –  Overall Impression of Call

“The ATSI Award of Excellence is a great way for our members and their employees to evaluate how they are providing service to their customers. It enables them to identify the things that make them great and also the areas that they can work on to get better. We have members that have been involved in the program for decades and are very proud each year when they win the award.” Says ATSI President Joseph Pores.

The award started 24 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.  

Now a nine-time winner Carolyn’s Communications Inc.earned the Sapphire Award. ATSI extends its congratulations to the staff of Carolyn’s Communications Inc.on their proven quality service to their customers as the TOP SCORE winner.

About ATSI

The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services.  ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Outstanding Service Earns Award of Excellence 

Association of TeleServices International, Inc.
222 S. Westmonte Drive, Suite 101
Altamonte Springs, FL 32714
Phone (407) 774-7880

FOR IMMEDIATE RELEASE:
Friday, June 14, 2019
CONTACT: Melanie Dixon (866) 896-2874

Carolyn’s Communications Inc., of Snellville, GA has been honored with the exclusive ATSI 2019 Award of Excellence for the 8th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.  Carolyn’s Communications Inc.  was presented with the award at ATSI’s 2019 Annual Convention held at the OMNI Dallas Hotel, in Dallas, TX.

Independent judges are contracted by ATSI to evaluate message services over a six month period.  The scoring criteria includes: 

                                    –  Response Time
                                    –  Courteousness of Rep
                                    –  Accuracy of Call
                                    –  Knowledge of Account
                                    –  Overall Impression of Call

“The ATSI Award of Excellence is a great way for our members and their employees to evaluate how they are providing service to their customers. It enables them to identify the things that make them great and also the areas that they can work on to get better. We have members that have been involved in the program for decades and are very proud each year when they win the award.” Says ATSI President Joseph Pores.

The award started 23 years agoas a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.  

Now a eight-time winnerCarolyn’s Communications Inc. earned the Ruby Award. ATSI extends its congratulations to the staff of Carolyn’s Communications Inc. on their TOPTEN proven quality service to their customers. 

About ATSI
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Carolyn’s Communications Inc. wins coveted ATSI Award of Excellence

Association of TeleServices International, Inc.
222 S. Westmonte Drive, Suite 101
Altamonte Springs, FL 32714
Phone (407) 774-7880
FOR IMMEDIATE RELEASE Friday, June 15, 2018
CONTACT: Melanie Dixon (866) 896-2874

TOP SCORE

Carolyn’s Communications Inc. has been honored with the exclusive ATSI 2018 Award of Excellence for the 7th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of tele-communications and call center services including telephone answering and message delivery across North America and the UK. Carolyn’s Communications Inc. was pre-sented with the award at ATSI’s 2018 Annual Convention held at Embassy Suites, Charlotte, NC.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

– Response Time
– Courteousness of Rep
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call

“The ATSI Award of Excellence is one of the many ways businesses in our industry can measure their customer service levels as it relates to agent performance. Agents are evaluated on how they interact with callers based on established call handling crite-ria. The program gives participating companies bragging rights – and with good rea-son!” Says ATSI President Josue Leon, “It is an honor to know of companies who earn this distinction year over year.”

The award started 22 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.

Now a seven-time winner Carolyn’s Communications Inc. earned the Emerald Award. ATSI extends its congratulations to the staff of Carolyn’s Communications Inc. on their proven TOP SCORE quality service to their customers.

About ATSI
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact cen-ters, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and in-ternet services among others.

Carolyn’s Communications Inc. Earns CAM-X Award of Excellence

Canadian Call Management Association
FOR IMMEDIATE RELEASE
CONTACT: Linda Osip, CAM-X 905.309.0224 | info@camx.ca

TOP TEN
Grimsby, ON (October 28, 2018) — Carolyn’s Communications Inc. of Snellville, GA has been honoured with the exclusive 2018 Award of Excellence for the 5th consecutive year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Carolyn’s Communications Inc. was presented with the Award recently at the CAM-X 54th Annual Convention and Trade Show held at the Marriott Resort & Spa, in Puerto Vallarta, Mexico, taking special placement with TOP TEN in the 2018 program.

Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:

– Response Time
– Courteousness of Rep
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call

“Customer service excellence has always been, and always will be, one of the critical competitive advantages for any business. Congratulations to Carolyn’s Communications Inc. for winning the Award of Excellence and for your continuous commitment and dedication to superior quality,” says CAM-X President Dana Lloyd.

Now a five-time winner, Carolyn’s Communications Inc. earned the Gold Award for five consecutive years. CAM-X extends its congratulations to the staff of Carolyn’s Communications Inc. on their proven quality service to their customers.

About CAM-X
CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.