Carolyn's Communications

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Outstanding Service Brings Home National Award

Carolyn’s Communications Incorporated Earns CAM-X Award of Excellence

Grimsby, ON (October 28, 2024) — Carolyn’s Communications Incorporated of Loganville, GA has been honoured with the exclusive 2024 Award of Excellence for 11 years.  The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Carolyn’s Communications Incorporated was presented with the Award recently at the CAM-X 60th Annual Convention and Trade Show in Tucson, AZ.

Independent judges are contracted by CAM-X to evaluate message services over a six month period.  The scoring criteria includes:

–  Response Time
–  Courteousness of Rep
–  Accuracy of Call 
–  Knowledge of Account
–  Overall Impression of Call

“Your outstanding organization has demonstrated unparalleled excellence and dedication to the industry, earning them this esteemed recognition. Congratulations on a well-deserved award.” says CAM-X President Leslie Wilson. 

Now a eleven-time winner, Carolyn’s Communications Incorporated States earned the Diamond Plus Award for eleven years. CAM-X extends its congratulations to the staff of Carolyn’s Communications Incorporated on their proven quality service to their customers.

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About CAM-X

CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services.  Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.

MEDIA CONTACT:
 Linda Osip, CAM-X
905.309.0224 I info@camx.ca

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Outstanding Service Earns Award of Excellence for 12 Years 

Carolyn’s Communications Incorporated  wins coveted ATSI Award of Excellence

FOR IMMEDIATE RELEASE
Monday, June 12, 2023 
CONTACT:  Melanie Dixon
(651) 379-7301

Carolyn’s Communications Incorporated of Loganville, GA has been honored with the exclusive ATSI  2023Award of Excellence for the 12th year. Thisaward is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.  Carolyn’s Communications Incorporated  was presented with the award at ATSI’s 2023 conference in Atlanta, GA

Independent judges are contracted by ATSI to evaluate message services over a six month period.  The scoring criteria includes: 

  • Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

“For 27 years, ATSI and CAM-X have partnered together to bring our association the ATSI AOE (Award of Excellence). This program is a great way for you and your staff to find out how well your callers are being taken care of. The AOE is not a competition against other answering services; it is a competition against yourselves. It is a tool to measure how well your business partner’s callers are being treated. Since all calls are graded by a neutral third party, you can get an honest appraisal of the quality being given. Measured politeness, manners and the best possible message are the way to ensure success for both your service and their business and there is now the option to have 10 or 20 calls evaluated. ATSI is very happy to continue to provide this evolving program to our members, through our association with CAM-X!” says ATSI President Jim Reandeau.

The award started 27 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.  

Now a twelve-time winner Carolyn’s Communications Incorporated earned the Diamond Plus  Award.   ATSI extends its congratulations to the staff of Carolyn’s Communications Incorporated on their proven quality service to their customers. 

About ATSI

The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services.  ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

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Carolyn’s Communications Inc. wins coveted ATSI Award of Excellence

Outstanding Service Earns Award of Excellence

FOR IMMEDIATE RELEASE
Monday, June 20, 2022
CONTACT:  Sarah Ewald
(651) 379-7301

TOP SCORE

Carolyn’s Communications Inc. of Snellville, GA has been honored with the exclusive ATSI  2022 Award of Excellence for the 11th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.  Carolyn’s Communications Inc.  was presented with the award at ATSI’s 2022 conference in Denver, CO.

Independent judges are contracted by ATSI to evaluate message services over a six month period.  The scoring criteria includes: 

  • Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

“For the past 26 years, The ATSI Award of Excellence has been a vital part of our industry.  Continually evaluating our members’ service levels they are providing to their clients is an essential business tool.  We’ve had members that have participated in the program for decades and look forward to winning their awards each year. This is a testament to the dedication to excellence that their teams embody and ATSI is proud to be a part of this program!” Says ATSI President Tifani Leal. 

The award started 26 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.  

Now a eleven-time winner Carolyn’s Communications Inc. earned the Diamond Plus  Award.   ATSI extends its congratulations to the staff of Carolyn’s Communications Inc. on their proven TOP SCORE quality service to their customers. 

 
About ATSI

The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services.  ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

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Outstanding Service Earns Award of Excellence 

Carolyn’s Communications Inc. wins coveted ATSI Award of Excellence

FOR IMMEDIATE RELEASE
Monday, June 7, 2021
CONTACT:  Melanie Dixon
(866) 896-2874

TOP TEN

Carolyn’s Communications Inc. of Snellville, GA has been honored with the exclusive ATSI  2021 Award of Excellence for the 10th year. Thisaward is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.  Carolyn’s Communications Inc.  was presented with the award at ATSI’s 2021 conference in Kansas City, MO.

Independent judges are contracted by ATSI to evaluate message services over a six month period.  The scoring criteria includes: 

  • Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

“The ATSI Award of Excellence is essential to our members and their employees to continually evaluate the service levels they are providing to their clients.  It enables them to identify areas of greatness, as well as places that need attention. We’ve had members that have participated in the program for decades and look forward to winning their awards each year.”  Says ATSI President Tifani Leal. 

The award started 25 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.  

Now a ten-time winner Carolyn’s Communications Inc. earned the Diamond Award.   ATSI extends its congratulations to the staff of Carolyn’s Communications Inc. on their proven TOP TEN quality service to their customers.

About ATSI

The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services.  ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Association of TeleServices International, Inc.
222 S. Westmonte Drive, Suite 101
Altamonte Springs, FL  32714
Phone  (407) 774-7880

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Outstanding Service Brings Home National Award

Carolyn’s Communications Inc. Earns CAM-X Award of Excellence 

TOP TEN

Grimsby, ON (October 1, 2021) —Carolyn’s Communications Inc. of Snellville, GA has been honoured with the exclusive 2021 Award of Excellence for 8 years.  The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Carolyn’s Communications Inc. was presented with the Award recently at the CAM-X 57th Annual Virtual Convention and Trade Show.

Independent judges are contracted by CAM-X to evaluate message services over a six month period.  The scoring criteria includes: 

  • Response Time
  • Courteousness of Rep
  • Accuracy of Call 
  • Knowledge of Account
  • Overall Impression of Call

“Congratulations for winning the Award of Excellence!  By winning this award you have demonstrated your commitment to excellence and quality service.  Congratulations!” says CAM-X President Brad French. 

Now an eight-time winner, Carolyn’s Communications Inc. States earned the Ruby Award for eight years. CAM-X extends its congratulations to the staff of Carolyn’s Communications Inc. on their proven TOP TEN quality service to their customers.

About CAM-X

CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services.  Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.

MEDIA CONTACT:

Linda Osip, CAM-X
905.309.0224
info@camx.ca